Terms and Conditions

THIS AGREEMENT IS BETWEEN: NORTHERN LEISURE (The motorhome owner) and THE HIRER (You)

1. YOUR CONTRACT WITH THE OPERATOR

By taking the hire vehicle you are accepting these terms and conditions. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask Northern leisure.

2. BOOKING CONFIRMATION AND PAYMENT

An initial payment of £250 is required to confirm the booking, which is non-refundable and enters you into a binding contract for the hire. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire. Where you choose to pay by credit card we will make a charge of 2.5% in respect of each payment by credit card. There is no charge for debit cards. Any documentation you are requested to provide by Northern leisure must be received six weeks prior to the start date of your hire or within two days of booking if less than six weeks from the start date of your hire. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of your £250 initial payment.

3. CANCELLATIONS

All cancellations must be notified in writing to Northern leisure, but please call immediately to inform us as this will improve the chances of rehiring the motorhome. If notification of your cancellation is received more than six weeks before the start date of your hire you will be refunded in full less the initial payment of £250.If notification of your cancellation is received less than six weeks before the start date of your hire all monies paid and due are not refundable and you are still liable for any sums not yet paid. However, Northern Leisure will do all it can to rehire the motorhome and if we are able to do so, you will be refunded up to a maximum of your total hire less your initial payment of £250, subject to the amount Northern leisure is able to rehire the motorhome for.

4. COLLECTION AND DELIVERY TIMES

The motorhome will be available on the day of collection between the hours of 2.00 and 4.00 pm (unless an alternative time has been pre arranged) and must be delivered back to the agreed location by 10.00 am on the last day of hire, unless agreed otherwise. Exact times will be agreed approximately 1 week prior to hire.Late returns can have a significant impact on the next hire. If you fail to return the your motorhome on time you may be liable to an extra charge at the discretion of the operator, but typically £50 plus any additional costs incurred by Northern Leisure as a result. There are no refunds for motorhomes returned early.

5. AVAILABILITY

Occasionally motorhomes are not available as agreed, which is almost always due to events beyond Northern Leisure’s control (see below). If your booking has to be cancelled (Which Northern leisure has the right to do) we will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies you have paid for your booking.

6. EVENTS BEYOND NORTHERN LEISURE’S CONTROL

Unfortunately, events beyond Northern Leisure’s control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which Northern Leisure could not, even with all due care, foresee or avoid. Northern Leisure cannot accept responsibility or pay any compensation, costs or expenses where the performance of your contract with ourselves is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond Northern Leisure’s control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result Northern Leisure will of course offer you the choice of an alternative motorhome (if available) or refund as described above.